About Direct Distribution

Who is Direct Distribution? Customer Satisfaction Guarantee Direct Distribution wants each and every customer to be 100% satisfied with our service, products, staff and support. Our company strives to solidify relationships with all of our clients. For these reasons, if you are not 100% satisfied, feel free to contact us and we will take any and all measures to ensure your shopping experience with us is efficient, easy, and enjoyable. Guaranteed Lowest Prices Direct Distribution has the guaranteed lowest prices on our entire selection of products. If you should find a lower price from a legitimate competitor on an identical item we stock, even an advertised special, we will not only meet that price we will beat it by 5%. Please call for additional details. Offer does not apply to truss buildings or metal carports. 30 Day Money Back Guarantee All portable shelter products are backed by a 30 day money back guarantee. All orders returned are also subject to a 20% restocking fee. The customer is responsible for all shipping and handling charges on all returns. Direct Distribution must be notified within 30 days of product delivery in writing to receive a full refund. Shipping And Ordering information Shipping is calculated by weight and zip code. All claims for missing parts must be made within 10 days of receiving your order. Larger items are shipped via Truck (they are too large for UPS or FedEx to handle). Delivery will be done by a tractor/trailer (a big truck). The driver is only responsible for delivering (driving) the order to your curb. A delivery appointment is scheduled by the freight company via the phone number(s) you provide in your order. No delivery will be made unless an appointment is set. The delivery person requires your assistance in unloading the order. Some deliveries require meeting the driver/truck at the end of a street or subdivision in situations where the truck cannot enter the area due to city ordinances or low level wires/trees. Any additional services, such as lift gate(driver unloads your order to the ground), or address change are not included in the shipping charge. The cost of these additional services varies from city to city. They usually cost between $75.00 and $150.00 extra depending on your needs. You may purchase these additional services directly from the freight carrier when delivery is scheduled. As with all items that ship by truck, please check the following items before ordering your portable shelter or instant garage: 1. Being sure that a truck can deliver to the address you specify on your order. 2. Being present for delivery to inspect and sign for your shipment. 3. Note any damage or shortage on the freight bill. 4. Unloading the entire order from the delivery truck. All charges for any redelivery or refusal of the shipment are the customer's responsibility and will be charged to the customer's original method of payment. Delivery Times All items in stock are shipped within 48 hours of ordering. Custom portable buildings have longer lead times. Please ask your sales representative for more details. Expedited services are available, please ask your sales representative for a expedited freight quote. Sales Tax & Currency All orders shipped outside the state of Connecticut do not pay sales tax. All orders shipped in the state of Connecticut are subject to 6% sales tax. All pick up orders in the state of Connecticut are subject to 6% sales tax. Email Policy All information obtained via email by Direct Distribution will be held in confidence. We will not sell, rent, lend, lease, or otherwise distribute your personal data to other third parties, companies, individuals, or organizations. Online Order Security Guarantee Customers are our number one priority. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name and address so that it cannot be read as the information travels the internet. Direct Distribution is so confident in our systems that we GUARANTEE 100% SAFETY in the transactions you make with us. Payment Types And Options Direct Distribution accepts Visa, MasterCard, Discover and American Express. You may also pay by personal or business check, as well as money order. (Note: all payments by check must clear our bank account before shipment of product is made.) You may also make payment via PayPal to vcarrano@instantgaragesales.com. Portable Shelters